BLAI GARCIA Barcelona, España 📧 blaigarcia@gmail.com 📱 +34 616 881 364 🔗 linkedin.com/in/blaigarcia
Strategic IT Manager GenAI (SDMO) | Digital Transformation & Project Management (PMI-PMOCP) | Service Delivery Excellence (ITIL) | Data Driven (PowerBI) | Generative AI Champion (Azure/GCP)

PROFESSIONAL SUMMARY

Highly accomplished IT Manager with over two decades of progressive experience in strategic technology leadership, consistently delivering substantial business value across both private and public sectors. My expertise spans the complete lifecycle of IT initiatives, from the meticulous development and strategic execution of robust IT roadmaps to the adept management of complex project portfolios and the cultivation of high-performing, cross-functional teams. I've built a demonstrated track record of success across a broad spectrum of industries, including demanding environments like data centers, as well as automotive, cloud computing, transportation, banking, insurance, and aviation.

Strategic and visionary executive leader with a distinguished career in aligning IT initiatives with critical business goals. My expertise encompasses driving successful digital transformations through a profound understanding of cutting-edge technologies and their practical business applications. As a Certified PMO Professional, I excel at orchestrating and overseeing complex projects, consistently achieving timely and budget-compliant outcomes. I am committed to data-informed decision-making, utilizing analytics to enhance operational efficiency and guide strategic direction, while fostering robust and collaborative relationships with stakeholders across diverse organizational functions.

WORK EXPERIENCE

ICT Service Manager | MENARINI | Apr 2025 - Jul 2025
Barcelona Area, Spain (Contract)

• Team Leadership & Management: Led and coordinated a multidisciplinary team of 6 technical engineers, implementing performance metrics and fostering collaboration to ensure 99.5% service availability

• Data Center Operations Management: Oversaw daily operations of the local data center infrastructure, including server monitoring, backup procedures, and incident response protocols, reducing system downtime by 35% through proactive maintenance strategies

• Process Optimization & PMO Implementation: Applied PMOfficers methodology frameworks to streamline IT service processes, resulting in 25% improvement in ticket resolution times and establishment of standardized procedures for change management and service delivery

• Business Intelligence & Reporting: Designed and implemented a comprehensive service management dashboard using Power BI, providing real-time KPIs and SLA tracking that enhanced decision-making capabilities for stakeholders and improved service transparency by 40%

Program Manager | CAME Parkare | July 2024 - February 2025
Montcada i Reixac, Catalonia, Spain (Contract)

• Developed and maintained global project portfolio around 50 projects for urban mobility solutions company

• Restructured department PMO using LeanPPM and AdaptivePM frameworks, improving project delivery efficiency

• Managed ISO27001/27701 and ENS quality audits compliance ensuring security standards adherence

• Coordinated 5 cross-functional teams of 20 internal and 10 external personnel across software frontend/backend, firmware, hardware, and mechanical domains

• Generated Power BI executive dashboards and reports for management committee enabling data-driven strategic decision-making

IT Manager | AGBAR - Aigües de Terrassa | February 2023 - July 2024
Terrassa, Catalonia, Spain (Contract)

• Led IT services for water utility company ensuring 99.9% operational efficiency and security compliance

• Managed complete IT infrastructure including system maintenance, software updates, and end-user support for 200+ users

• Implemented cybersecurity enhancements plan for protecting critical water management infrastructure

• Aligned IT services with business objectives enhancing overall performance by 15% and system reliability

• Optimize CPD operations to increase storage capacity by 50% by adding a new storage cabin.

IT Service Project & Portfolio Manager | Veolia - Synectic | February 2023 - July 2024
Barcelona, Catalonia, Spain (Contract)

• Managed a a portfolio of 20 comprehensive IT infrastructure projects, specifically for industrial energy and water facilities.

• Spearheaded Azure Cloud Implementation and optimization strategies achieving 25% cost reduction and enhanced scalability

• Led Digital Transformation initiatives for Industrial Energy/Water Plants integrating IoT, data analytics, and smart monitoring solutions

• Developed and implemented robust cybersecurity framework protecting critical infrastructure and ensuring regulatory compliance

• Coordinated cross-functional teams delivering projects on-time and within budget consistently exceeding stakeholder expectations

Services Director | Inetum | April 2021 - January 2023
Barcelona, Catalonia, Spain

• Directed business development, projects and operations for Catalonia & Andorra region generating €10M+ annual revenue

• Developed and maintained strategic relationships with major banking clients including Caixabank, BancSabadell, AndBank, MoraBank

• Led technical proposal development and client presentations achieving 85% win rate for major accounts

• Managed economic control and contract compliance for 50+ active services/projects ensuring profitability and quality standards

• Implemented service delivery improvements resulting in 20% increase in customer satisfaction scores

Associate Consultant & Trainer | PMOfficers Consulting | May 2019 - Present
Barcelona Area, Spain (Freelancer)

• Volunteered for the PMO Global Alliance as a judging committee member.

• Improved Project and Service Delivery Offices through strategic IT consulting, utilizing the PMO Value Ring and PMO Flywheel.

• Authored the PMOXperience Express framework, designed for PMO lifecycle management. (pmoXpress)

• Provided training in project, program, portfolio, and office management: PMP laSalle, PMO-AU, PMO-CP, and PMO-FO certifications.

• Contributed to the PMO-Foundations publication book.

IT Program & Service Manager | Sabadell Digital | January 2016 - December 2020
Sabadell, Spain

• Managed comprehensive project portfolio of 175+ projects (150 BAU + 25 strategic) with €15M+ CAPEX budget

• Led high-performing PMO team of 10 project managers across Production Support, Maintenance, and development tracks

• Implemented PM-BoK best practices and quality assurance processes achieving 98% on-time delivery rate

• Ensured 100% SLA compliance for critical banking infrastructure while maintaining budget adherence

• Delivered BigData and Virtual Workplace transformation projects serving 25,000+ users across multiple business units

Senior Service Delivery Lead | T-Systems Iberia | January 2010 - December 2015
Martorell, Catalonia, Spain

• Managed critical IT infrastructure for SEAT Martorell factory including twin datacenters with 500m² technical floors each

• Oversaw operations of 500+ servers across multiple platforms (Windows, Linux, HP-UX, Solaris) ensuring 99.8% uptime

• Managed comprehensive telecommunications infrastructure including 50+ physical links serving VW/SEAT voice and data communications

• Created Business Intelligence solution using SQL Server BI, Talend Studio and QlikView delivering 50-indicator scorecard for executive reporting

• Led team of 15+ technical specialists providing 24x7 support for mission-critical automotive manufacturing systems

Earlier Career Experience (1991-2010)

• Service Manager Lead | COMPUSOF | October 2009 - December 2010

• Technical Delivery Manager | Accenture | July 2006 - May 2009

• CIO / SAP Project Officer | Picking Pack | September 2000 - September 2004

• SAP Delivery Lead | ELTEC | July 1999 - September 2000

• SAP Project Director | Arthur Andersen | April 1998 - July 1999

• SAP Consultant | Seidor | March 2005 - May 2005

• SAP Support Team Lead | Electronic Data Systems | May 2005 - July 2006

• ECommerce Technical Manager | Atos Origin | September 1994 - April 1998

• Analyst-programmer ADABAS/NATURAL | Philips Iberia| March 1991 - September 1994

EDUCATION

• Engineering Physics/Applied Physics | Universidad de Barcelona | 1986 - 1993
  Graduate Degree

• Information and Communication Technology Management | UPC | 1993 - 1994
  Postgraduate Degree

• IT Department Management | Universitat Politècnica de Catalunya | 2003 - 2004
  Postgraduate Degree

• Expert in Digital Transformation | La Salle BCN | 2020 – 2021
  Specialization

LANGUAGES

• English: Full professional proficiency spoken and written. (C1)

• German: Elementary proficiency (A1).

• Spanish: Native bilingual proficiency

• Catalonian: Native bilingual proficiency

KNOWLEDGE & CERTIFICATIONS

IT Service Management

• ITIL Foundation | EXIN | April 2008

• ISO 20000 Master - IT Service Certification | T-Systems Iberia | May 2013

• Service Delivery Manager Expert - EMEA Level | T-Systems Iberia | March 2014

Project Management & PMO

• PMO Certified Practitioner | PMOGA - PMO Global Alliance | March 2020

• PMO Professional Auditor | PMOAcademy | March 2024

• PMO Foundation | PMOAcademy | July 2020

• PMO Engineering | PMOAcademy | July 2020

• Practical Application of Gen AI for Project Managers | Project Management Institute | February 2025

• PM² Essentials | European Commission | August 2021

• PM²-Agile Essentials | European Commission | August 2022

• Project Manager Professional | EDS | April 2006

Cloud Computing & Infrastructure

• AZ104 - Azure Administrator | IDFO | June 2024

• Azure Fundamentals (AZ-900) | Microsoft | July 2019

• Google Cloud Digital Leader | Google | December 2022

• Cloud Architecture: Design, Implement, and Manage | Google Cloud Skills Boost | April 2024

• Implement Load Balancing on Compute Engine | Google Cloud Skills Boost | April 2024

• Optimize Costs for Google Kubernetes Engine | Google Cloud Skills Boost | April 2024

• Set Up a Google Cloud Network | Google Cloud Skills Boost | April 2024

• Automating Infrastructure on Google Cloud with Terraform | Google | March 2024

Artificial Intelligence & Data

• Introduction to Artificial Intelligence in Azure | Microsoft | May 2023

• Introduction to Generative AI | Google Cloud Skills Boost | May 2023

• Google Cloud Big Data and Machine Learning Fundamentals | Google Cloud Skills Boost | January 2023

• Duet AI for Application Developers | Google Cloud Skills Boost | March 2024

• Duet AI for Cloud Architects | Google Cloud Skills Boost | March 2024

CiberSecurity

• Foundations of Cybersecurity | Google Cloud Security | February 2025

• Play It Safe: Manage Security Risks | Google Cloud Security | March 2025

SKILLS

Leadership & Management: Leadership • Team Management • Management • IT Management • C-Level • CIO • CTO • Vendor Management • Client Relations • Negotiation • Coordinating Skills

Business & Strategy: IT Strategy • Strategy • Business Development • Business Process • Consulting • Pre-sales • Bid Processes • Budget Analysis • Budgeting • Objectives and Key Results (OKRs) • Operational Excellence • IT Transformation • IT Governance • Outsourcing Management

Service Management: ITIL • IT Service Management • IT Service Delivery • Service Management • Service Levels • Service Delivery • ISO 20000 • ISO 27001 • Managed Services • SLA Management

Project Management: Project Management • PMO Services • Portfolio Management • Program and Project Management • IT Project Management • PMP • PMBOK • PRINCE2 • Agile Project Management • SAFE • Kanban • SCRUM • LeSS • Service Delivery Management • Operations Management • MS Project Online

Data & Analytics: Business Intelligence • SQL SERVER • ORACLE • MySQL • MariaDB • SAP Business Objects • QlikView • Power BI • Talend Open Studio • Key Performance Indicators • Data Analysis

Cloud Computing & Infrastructure: Microsoft Azure • Google Cloud Platform (GCP) • Cloud Computing • Cloud Administration • Azure • Windows • Linux Server • Active Directory • Networking • IT Infrastructure

Enterprise Systems & ERP: SAP • SAP R/3 • SAP BW • SAP BI • SAP Logistics • ABAP • ERP • ERP Implementations • SAP Project Management • Application Development • Application Management Services

Collaboration & Documentation Tools: Confluence • SharePoint • Jira • Microsoft Office Suite • Google Workplace • Proggio • MeisterPlan • ClickUP

INDUSTRY SECTORS

Financial Services & Banking Caixabank • BancSabadell • AndBank • MoraBank • Caixa d'Enginyers • Institut Català de Finances • Deutsche Bank • Bank of Ireland • Erste Bank • Banco Santander

Automotive & Transportation SEAT • Volkswagen Group • Automotive Manufacturing • URVINA • CAME Parkare • AIRBUS

Public Sector Department of Education - Generalitat de Catalunya • Spain Government Services • Justice • INTRASTAT

Water & Energy Management AGBAR - Aigües de Terrassa • Veolia • Industrial Energy/Water Plants

Technology & Consulting T-Systems • IBM • Accenture • Inetum • Electronic Data Systems • Atos Origin

Education & Training La Salle Campus Barcelona • BEBS Barcelona Executive Business School • Nuclio Digital School

Retail & Distribution Picking Pack (Service Point Group) • Colonial Real Estate • IDESA (Perfume Distribution) • Philips Iberia • Sony

Pharma & Chemistry ANGELINI • MENARINI • FINAF92