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           Blai Garcia           

IT Director: Programs, Delivery & Services
PMO + Digital Transformation Lead













Contact






Full Name

Blai Garcia

Location

Barcelona, Spain

My Profile

Phone

+34 616 881 364

Email Address

blai.garcia@gmail.com







About






 


Infrastructures

On Infrastructure Area where I had got my Postgraduate degree on ICT that I put in practice especially on my period at Picking Pack. Acting as IT Director I developed an integral implementation of SAP: application development, network deployment and Datacenter establishment. Recently I worked by SEAT as ICTO Service Delivery Manager. At present moment Infrastructure Programme Manager by Banc Sabadell.


 


Aplications

On Application Support and Development, my career has been linked to SAP since 1998. I had my certification on Logistics coming from a deep knowledge on distribution sector on my early working days at Philips Iberia. At My last time at Accenture I played the Support Manager role on a Worldwide SAP Support Outsourcing for Deutsche Bank.


 


Business Operations

On Business Operational Excellence I have managed projects taking advantage on my large IT experience and my knowledge on quality standards: ITIL, PM-Bok, CMMI, LEAN and SIX.SIGMA.







Education






IT Management

Universitat Politècnica de Catalunya

Barcelona, 2003 - 2004

Information and communications technology (ICT)

Universitat Politècnica de Catalunya

Barcelona, 1993 - 1994

Physics - Electronical engineering

Universitat de Barcelona

Barcelona, 1986 - 1993

ITIL V3

EXIN

Barcelona, 2008

PMP

EDS

Barcelona, 2006

SAP Logistics

SAP partner Academy

Madrid, 1998


 Spanish: Native  Catalonian: Native  English: Advanced  German: Elemental







Experience






Senior experience in the functions of service management and/or customer relationship management. Own and deliver Service Management activities contracted by the customer based on industry best practices: ITIL, PMP, CMMI ...

Contract and Business management increasing profitability and growing the deals.Experience of negotiate complex solutions. Measuring the lever’s efficiency using controls based on KPI targets.

Understanding in Infrastructure & Application Management Solutions incl. analysis of problems, designing and implementing of managed services with a proven track of success.


Deep Dive

Banking Director - Application Services

Inetum

2021 - Present

SDM - Programme Manager

Banc Sabadell

2016 - 2020

Senior Service Manager

T-Systems

2010 - 2015

Service Manager

Compusof / Telefonica

2009 - 2010

Technology Service Delivery Manager

Accenture Outsourcing

2006 - 2009

IT Project Manager

EDS

2005 - 2006


Testimonials