Infrastructures
On Infrastructure Area where I had got my Postgraduate degree on ICT that I put in practice especially on my period at Picking Pack. Acting as IT Director I developed an integral implementation of SAP: application development, network deployment and Datacenter establishment. Recently I worked by SEAT as ICTO Service Delivery Manager. At present moment Infrastructure Programme Manager by Banc Sabadell.
Aplications
On Application Support and Development, my career has been linked to SAP since 1998. I had my certification on Logistics coming from a deep knowledge on distribution sector on my early working days at Philips Iberia. At My last time at Accenture I played the Support Manager role on a Worldwide SAP Support Outsourcing for Deutsche Bank.
Business Operations
On Business Operational Excellence I have managed projects taking advantage on my large IT experience and my knowledge on quality standards: ITIL, PM-Bok, CMMI, LEAN and SIX.SIGMA.
IT Management
Universitat Politècnica de Catalunya
Barcelona, 2003 - 2004
Information and communications technology (ICT)
Universitat Politècnica de Catalunya
Barcelona, 1993 - 1994
Physics - Electronical engineering
Universitat de Barcelona
Barcelona, 1986 - 1993
ITIL V3
EXIN
Barcelona, 2008
PMP
EDS
Barcelona, 2006
SAP Logistics
SAP partner Academy
Madrid, 1998
Spanish: Native Catalonian: Native English: Advanced German: Elemental
INNOVATE
Vision, Path & Strategy.
COMMUNICATE
Getting people be enrolled.
LEADERSHIP
Making things happen and achieving results
Senior experience in the functions of service management and/or customer relationship management. Own and deliver Service Management activities contracted by the customer based on industry best practices: ITIL, PMP, CMMI ...
Contract and Business management increasing profitability and growing the deals.Experience of negotiate complex solutions. Measuring the lever’s efficiency using controls based on KPI targets.
Understanding in Infrastructure & Application Management Solutions incl. analysis of problems, designing and implementing of managed services with a proven track of success.
Banking Director - Application Services
Inetum
2021 - Present
SDM - Programme Manager
Banc Sabadell
2016 - 2020
Senior Service Manager
T-Systems
2010 - 2015
Service Manager
Compusof / Telefonica
2009 - 2010
Technology Service Delivery Manager
Accenture Outsourcing
2006 - 2009
IT Project Manager
EDS
2005 - 2006